Return and Exchange Policy

All our products are handcrafted by Indian artisans; therefore, WE DO NOT ACCEPT RETURNS and REFUNDS ON ORDERS ONCE PLACED, WE ONLY OFFER EXCHANGE AND CREDIT-NOTE, which can be redeemed on UNR's Website ONLY.

UNR accepts Returns and Exchanges ONLY in the following instances:

  • Product (s) delivered is inaccurate than the one ordered
  • Product (s) delivered is damaged on receipt

    Sealed Orders: We advise against accepting any order if our seal is broken or the box is unsealed at the time of delivery. Such orders will not be accepted if returned.

    Cash On Delivery (COD): For Cash On Delivery, you cannot open the box without making the payment at the time of delivery.

    Kindly inform us within 2 days of delivery, for which the customer needs to e-mail us at with their order number and product picture.


    • We only exchange products and do not refund in case the customer doesn’t like the product(s). Request for which needs to be raised within 2 days of delivery.

    • Customised orders and items on sale are NOT ELIGIBLE for exchange.

    • A product can be exchanged only ONCE through the course of an order.

    • For exchange, customers need to bear pickup & re-shipping charges of ₹500/- (PAN India)

    • Items purchased in SALE shall not be applicable for exchange.


      Quality Check: Once we receive your return, a quality check will be performed to ensure the item is unused and returned within the specified 15 days.

      Return Processing Time: Please allow a maximum of 12-15 business days for the return process to be completed.

      Manufacturing Defects: For items with manufacturing defects, contact us at or WhatsApp us on +91 7045538880 with photographs of the damaged piece to schedule a reverse pickup at no additional cost.

      Questions or Concerns: If you have any questions about our return policy, feel free to reach out to us at We're here to clear any doubts and ensure your satisfaction!